About

Hello, my name is Josefin Jonsson, and I'm an artist from Sweden with a passion for digital art and internet culture. I made a beautiful following of cool people on Instagram with my account @pastelae and this is the shop I made for you to buy my prints!

I am the only person running this site and all affiliated pages and accounts, and what you buy directly supports my creative flow. I'm using drop shipping services so that I can focus on ideas and designs, and not so much about packing and shipping. I'm currently using services such as Printful, you can search for reviews of their printing quality and shipping service if you have any doubts about my products. 

As a one person operation I can't afford to personally order samples of every product in my store to show you, therefore my shop is filled with mock-ups representing what the item will look like. In the future I will add real life photos of my products and I encourage you to help me collect pictures of the Pastelae brand by sending me your selfies and IG accounts so I can feature you!

If you have any questions or suggestions, you can mail me at josefinjonsson@live.se or visit my facebook page for a chat:

Pastelae

Printful Return Policy:

"Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense."

All orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade and made-to-order, there may be variations between or even within an order.

Items purchased from the store are in most cases not returnable.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

When contacting us with an issue, please be sure to include photos for our reference.

If you are not happy with your product, contact me for a solution.

Disclaimer! The customer is responsible for paying any taxes, fees or duties levied by the destination country.